At Formaxe Equipment, customer satisfaction is a top priority. We aim to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, our return and refund process is designed to assist you efficiently.
Returns
You may request a return within 30 days from the date of receiving your order.
To qualify for a return:
- The item must be unused, undamaged, and in its original packaging
- All accessories, manuals, and included components must be returned
- A valid proof of purchase or order confirmation is required
To initiate a return, please contact our support team at:
📧 [email protected]
Our team will provide step-by-step instructions for completing the return process.
Non-Returnable Items
The following items are not eligible for return:
- Used or damaged products (unless defective)
- Items missing original packaging or components
- Customized or special-order products
- Clearance or final sale items (if specified at purchase)
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The wrong product was delivered
We recommend using a trackable shipping service to ensure safe delivery. Formaxe Equipment is not responsible for items lost or damaged during return shipping.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval status.
- Approved returns: Refunds will be issued to the original payment method within 5–10 business days
- Rejected returns: If the item does not meet return conditions, we will inform you of the reason
Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange a product, please contact us first. Exchanges are subject to product availability. In some cases, you may be required to return the original item and place a new order.
Damaged or Defective Items
If you receive a defective or damaged item, please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund at no additional cost.
Order Cancellations
Orders can be canceled only before they are processed or shipped. Once shipped, the order must follow the return process outlined above.
Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
📧 Email: [email protected]
🏢 Company: Formaxe Equipment
🌐 Website: www.Formaxe-equipment.com
We value your trust in Formaxe Equipment and are committed to providing reliable products and professional support.